Here are a few answers to some of the most commonly asked questions. If you have any questions that are not answered here, please contact us.

Q. Where do you ship from?

A. We ship from through our our partnered warehouses located in China. Please expect your products to be shipped separately (if you order multiple products) as different factories specialise in different types of manufacturing.

Q. How long will it take for my items to arrive?

A. On average it will take between 7-20 business days for your order to arrive. Shipping times will vary based on customer delivery location and from product-to-product; based on demand and the shipping location.

Q. How long will it take to process and dispatch the order?

A. On average it takes up to 3 business days, however, in peak times, it may take up to 5 business days.

Q. Do you ship Worldwide?

A. Yes! We want the whole world to enjoy our products!

Q. Where is your company located?

A. Pet Net ID’s headquarters is based in Sydney, Australia.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after making an order.

Q. Who can I contact if I have a problem with my order?

A. For any inquiry, please visit our contact page.

Q. Is the Checkout on this site safe and secure?

A. Yes, you can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. If I enter my email address will you sell my information?

A. We never sell our customers information. Emails are strictly for order follow-ups and to send any promotions, coupons or discounts.

Q. What is the return policy?

A. We offer easy, hassle-free returns if needed. Visit our returns page for more information.